Shipping policy

Processing time
Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email with tracking information once your order has shipped.

Where we ship
We currently ship to Canada and the United States, from our fulfillment location in Mississauga, Ontario, Canada.

Shipping rates & delivery estimates

Canada

  • Orders under $99.00 CAD: Standard — $12.99 CAD, 3–5 business days; Express — $24.99 CAD, 1–2 business days
  • Orders of $99.00 CAD or more: Free Shipping

United States

  • Standard — $18.00 USD, 5–8 business days
  • Express — $32.00 USD, 1–2 business days

Delivery estimates are calculated from the date of shipment, not the date of order, and begin once your order leaves our warehouse. All delivery times are estimates only and are not guaranteed — actual delivery may take longer due to carrier delays, customs processing, weather, or other circumstances outside our control.

Customs, duties & taxes (U.S. orders)
All orders shipping to the United States are sent Delivered Duty Paid (DDP). Any applicable customs duty and import tax is calculated automatically and shown as a separate "Duties" line item at checkout, before you pay — it is never collected by the carrier as a surprise bill when your package arrives. Duty amounts are estimates based on each product's classification and country of origin (India, where every DAASI piece is handcrafted).

Shipping and duty charges are non-refundable. This applies to both Canadian and U.S. orders for shipping charges, and to U.S. orders for any duties or import taxes collected at checkout — even if your order is later returned, exchanged, or refunded. These amounts cover carrier and, for U.S. orders, customs processing costs that are incurred regardless of the outcome of your order. Only the price of the merchandise itself is eligible for refund under our Return & Refund Policy.

Damaged or lost shipments
Please inspect your order upon delivery. If your order arrives damaged, contact us at info@shopdaasi.com within 48 hours with photos of the item and its packaging, and we'll send a replacement or issue a refund. If your order appears to be lost in transit, contact us and we'll work with our shipping carrier to locate it or send a replacement.

Questions
If you have any questions about shipping, contact us at info@shopdaasi.com.